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17 August 2006 to 8 June 2006
There's really no excuse for bad discussion-forum software anymore. The worst current standard choices are at least adequate, and nearly all of the ones that haven't wisely jettisoned reply-nesting at least have some view that minimizes its damage to the coherence of the discussion. Chowhound.com was a notable laggard until very recently, a vibrant community of food-lovers wrestling with a discussion system of approximately Mosaic's vintage that made mine look positively futuristic.  

Chowhound was acquired by CNet recently, who began their stewardship by sponsoring the long-dreamt-of reconstruction. There are a lingering issue or two, but it has gone from being the most technically antiquated stop on my daily information rounds to being one of the more pleasing.  

And even if you don't really like good food, surely everybody likes to read snarkily over-written complaints about minor affronts in restaurant service...
Venus Hum: Yes and No (2.0M mp3)  

I listened to clips of the new Venus Hum album on iTMS and decided it didn't sound that inspiring to me. And then I bought it anyway, because I didn't like not feeling inspired. So am I now loving it because I want to love it, or because I want to love more music again, or because I am just willing to let it affect me? Am I manufacturing responses, or disassembling obstacles to responding?  

I'm pretty happy about it either way. "Yes and No", in particular, makes me feel not only excited about music, but excited about technology in music. And even excited about technology itself, although clearly spending 8 hours a day being excited about technology in my new exciting-technology job makes me more receptive to opportunities to be excited about technology in other areas of my life.  

Ah, how clever and wishful of us to come up with whole different words for "cause" and "effect".
I'm not saying Keanu Reeves is necessarily a demon, I'm just saying that the scenes of him running and walking in movies don't provide any clear evidence that his feet are not hooves.
It was a joke when I wrote about DinnerPeace, the social-networking site for aggregating your dinner guests' food allergies, but I contend that the business prospects for that idea are not qualitatively different from those of PawSpot, a social-networking site for bartering pet-care.  

For further ridicule, see the comment thread at BostonWTF.
Somewhere, somebody needs a software system for something. Ordering sandwiches, maybe. It doesn't really matter, because software doesn't manipulate sandwiches, it manipulates information. So some programmer abstracts out the information-problems involved, and gives the abstractions names, and writes a program that operates them.  

Which hums along nicely for a while. The program creates blorfs, juggles them with admirable dexterity, and then copes ingeniously with whether they are sterkled or not. Only the programmer knows what blorfs are, exactly, and what it means to be sterkled, but the program knows what to do with them, and that's what programming is about.  

Except one day the program gets to the point where it has to actually assess the sterkledness of a specific blorf that represents some actual thing out in the world with an actual person attached to it, and thus arises the need for a User Interface. The programmer winces briefly, but then gamely poses the question:  

Is your blorf sterkled?

The user types something, and the program promptly crashes. Most of the subsequent changes to the program will effectively amount to this:  


If you speak your own language slowly and loudly enough, even uncooperative foreigners are bound to pick up at least the gist of what you're saying.  

But let's pretend the programmer gets past being irritated at the user, and realizes that they might benefit from some help answering the question. Help=instructions:  

Is your blorf sterkled? [yes/no]

Mysteriously, this doesn't really improve things. At this point the programmer reluctantly digs out that book about UI Design, and over the course of a painful few days produces this series of incremental and undeniable widget improvements:  

Is your blorf sterkled?

Is your blorf sterkled?

Is your blorf sterkled?

Is your blorf sterkled? yes no

Is your blorf sterkled? yes no

Your blorf: Sterkled

Your blorf: Sterkled

Calls to action are better than blanks, defaults are usually better than forced choices, radio buttons require fewer clicks than drop-downs when the number of choices is small, and checkboxes are even simpler when the choice is really binary. With any of the last three versions, at least, the program will be much happier. It needs an answer, and the widgets are such that it's going to get one no matter what the user does.  

Passing a usability test is a little harder than not crashing, though. The usability problem, of course, is that the user doesn't have any idea what a blorf is, or what it would mean to be sterkled, so these widgets could spin and invert and coruscate without ever changing their comprehensibility. Design is not the application of widgets to programming variables. At this point the programmer tracks down a product manager, if one can be dragged away from fiddling with PowerPoint transitions, and after some painful cross-purposes conversation they realize that the program needs to translate, for UI purposes, back into the user's vocabulary. Blorfs are, it turns out, sandwiches, or some meta-food-product abstraction that is, in this case, instantiated by a sandwich. Sterkle is a class of food-instantiation modifications, which in this case is the application (or non-application) of mayonnaise. Thus the original question is actually:  

Do you want mayonnaise on your sandwich?

Or, in our hard-won UI simplicity:  

Additions to your sandwich: Mayonnaise

This revision passes the usability tests with scores .724 higher than any UI the lab has ever evaluated, and the application is triumphantly deployed.  

By halfway through the first production lunch hour, the customer has threatened to insert the product manager's head into the panini press. The users (the customer's customers) like the software fine, but they hate their sandwiches. After a series of crowded and acrimonious meetings it is finally deduced that having mayonnaise checked by default has resulted in it being spread liberally on nearly every sandwich, because users are in a hurry and have just been clicking OK. So what the original question really amounts to, a lot of the time, is something much more like:  

Do you want mayonnaise on your peanut-butter-and-jelly sandwich?

All this time and work for a question that is almost always going to be answered one way. So we finally get this:  

Additions to your peanut butter and jelly sandwich: Mayonnaise

And, after the addition of a fancy trend-analysis module of which the programmer is justifiably proud:  

Additions to your peanut butter and jelly sandwich: Mayonnaise (not recommended!)

Sadly, although the trend analysis is fascinating for the customer, the customer's customers are still pretty unhappy. If you like mayonnaise on your ham sandwich, it's not really interesting or helpful that the system thinks most people don't. The programmer wastes a month building an elaborate personalization system to keep track of exactly this sort of preference, but vexingly, nobody takes the time to create sandwich-option-preference profiles for themselves.  

Another month of arguing and thought produces the clever idea of automatically generating preference profiles for people based on their previous orders, which results in a lot more profiles, but the unfortunate feedback effect that screwing something up in your first order applies it to your second as a default, and the number of disgusting sandwiches is not going down fast enough. The customer, who spent years efficiently making non-disgusting sandwiches with no more technology than an order pad and a pen, is about ready to join the Luddites, even if they do want mayonnaise on their PB&J.  

If the programmer and the product manager are really lucky, one of them notices, before they lose the deal, two things:  

1. The customer knows a lot about making and selling sandwiches.  

2. The system is really intended to facilitate a conversation between the customer and the customer's customers, not the end users and the program abstractions.  

The program's task is thus, more properly, to help the customer represent their sandwich expertise in some way that allows the program to give the customer's customers a sandwich-ordering-and-eating experience that is, hopefully, more accurate and efficient than the no-tech version it is supplanting. Some knowledge analysis and sweeping re-architecture later, we get something like this:  

& on

Notice that this isn't exactly the answer to "Is your blorf sterkled?"  

What Rudy (the sandwich guy's name is Rudy) knows, among other things, is that PB&J isn't a single sandwich, or a single combination of sandwich options, but a class of sandwiches involving a nut-related spread and a fruit-related spread. He has a version he likes to make, and some alternatives he knows people like. He'll make you a peanut-butter-and-mayonnaise sandwich on a spinach tortilla if you really want, but for that, for now, you have to come in and order at the counter with the rest of the freaks. The product manager keeps trying to sell him a drag-and-drop WYSIWYEat custom-sandwich-building module, but Rudy figures that if people wanted to build their own custom sandwiches, they'd build 'em in their own kitchens at home and bring 'em to work in lunch-boxes, and so wouldn't be ordering sandwiches from him. This online system isn't for people who aren't ever going to be his customers, and it isn't supposed to replace his counter. It's supposed to help his regular customers get their sandwiches without waiting in line as long, and to encourage his occasional customers to order more frequently, and to encourage his potential customers to click and try.  

The ordering system is also a menu, and it's supposed to make the sandwiches sound good. The drop-down alternatives, in fact, help demonstrate Rudy's sandwich knowledge, even to people who don't pick them. This interactive version of his menu (with similar treatment for all his other signature sandwiches) actually contains a lot more information than the one printed on the big board behind him, and thus has the potential to do a better job than the physical one of conveying not only his versatility but his expertise.  

It's also supposed to help him cope with the lunch-time crush with a little more anticipation and efficiency. His workspace out front is pretty small, and his kitchen in back is large, but if people are standing in front of you when they order, they like to see their sandwiches being made right there. Online orders not only can be turned around in 10 minutes instead of 1 minute, but they can be made back in the kitchen by Rudy's assistants, getting those out of his own way in both time and space.  

So, at the end of this long and arguably artificially obtuse case-study in design by myopic trial and error, we've come to the point where a life-improving software project should really begin: with the problem, and its aspects, and the context in which these aspects are aspects of a problem, and the characteristics that a solution in this context needs to have. Usually nobody (at least not the user, the customer, the programmer or the product manager) is going to know from the beginning exactly what the right solution should be, but everybody involved has some knowledge and some ideas and some dreams, and since those are ultimately both the cause and the goal of the project, they should be where the design process starts, and where it comes back to see how it's doing every time anybody wonders. Or, more often and even more critically, every time anybody notices that a little too much time has gone by without anybody wondering.
I spent this week at the annual conference of the American Association for Artificial Intelligence. I have no academic background in artificial intelligence. Of course, I have no academic background in computer science, or interface design, or technical support, or pretty much anything else I've ever been paid to do. The tenuous premise of my professional career is that I think well, in general, and maybe that I think particularly well in the intersection between the things that might improve human lives and the things that machines can do. My track record indicates that I've been involved with projects where this tension has been usefully resolved, and my day-to-day work seems to support my presumptuous contention that I am a personally significant contributor towards such resolutions.  

So I'm clearly unqualified to assess, in general, the internal quality of advanced research work in the field of artificial intelligence. But I'm in charge of a software project in which machine-learning algorithms are being put to practical use, so I have a stake in the field. And the general meta-question of the application of technology to the class of what, to humans, are thinking problems, is probably no farther outside of my domain than anything else I ever deal with. And even if I were deeper in the field, there were six parallel tracks of talks taking place during most of the conference, so no one person could really hope to directly evaluate the whole thing anyway.  

Take this, then, for whatever it evokes. My scattered impressions cluster around two ideas. The first, which covers about half of my experiences during the week, is that I had wandered into a convocation of alchemists. Time after time I sat through earnest descriptions of patently clever mechanisms for conveying the lead to the transmutation chamber, or of organizing the variations of gold sure to soon be produced, or of venting the toxic fumes that somebody had proved (in last year's paper) would result from the conversion. Not so much actual gold, just yet. This year's conference was celebrating the 50th anniversary of AI as a field, and although it would be wrong to dismiss a hard problem on the grounds that it hasn't been solved quickly, the only way Zeno got away with diminishing returns was by publishing measurable progress so frequently.  

One major branch of AI is based on the observations that humans think, and that we express thoughts, and that our expression of each seemingly individual thought involves a complex background of assumptions and definitions and relationships and conceptual leaps, so maybe if computers had all that context to work in, they'd be able to think, too. The logistical and emotional center of the cargo-cult effort to build that foundation of knowledge, and hope it attracts Thinkingness, is the Cyc project, whose director proudly told a room full of people that they have so far encoded 1,000,000 terms, 100,000 relationships between them, and 10,000 meta-assertions about those things and relationships, and that they believe this constitutes about 10% of what is required.  

Then he added "(isa Rudolph reindeer)" as 1,000,001 and 10,001, and with a flourish derived "Rudolph is a ruminant", which is so far from 10% correct that I'm still laughing about it a week later. I suspect the Atlantean Association of Alchemical Investigators thought they were 10% of the way to transmutation at some point, too. To me this is not only almost certainly wrong, but also fabulously self-ridiculing. There is no reasonable way to assess the size of something you can't even define, and you can't be 10% to nowhere any more than you can be 10% to a miracle. 10% to a miracle is not a scientific progress-report, it's a numerology of the angel-capacity of certain ornamental pins.  

And even if it made any sense to say that we're 10% of the way to encoding the basics of human common sense, to me the premise of the project is fatally flawed in three ways:  

1. Our ability to carry on conversations is less a product of the depths of information we plumb with every statement than of our ability to levitate on ignorance. You can always add a new level of notation to explain what the previous level means, but you can always add a new level, so all you've really succeeded in doing is turning the second M in MLM to Modeling and wasting the time of a lot of people who already knew what you meant in the first place. The machines might remember everything you can figure out how to tell them, but remembering isn't half as useful as forgetting. Not only is deduction less valuable than guessing, it's ultimately even less valuable than being productively wrong. And if after 50 years of AI and 20 years of Cyc we're only 10% of the way to encoding the things people know, then you and I will be long dead before we ever so much as get started on the exponentially larger domain of our idiocies and misconceptions and errors.  

2. Even if we could encode all of that, I'm in no way convinced that it's necessary for thinking, let alone sufficient. I sat through a lot of talks about what felt to me, ultimately, like attempts to figure out how to build a bicycle by taking apart a horse. Cyc is pretty much the embodiment of Intelligent Design as an engineering methodology, trying to build a grown human adult an atom at a time. I suspect they would defend themselves by saying that they're only really trying to build a 14-year-old, and then they can have it read the rest of the stuff in books. This is never going to work. Even building a baby and letting it learn the whole thing from scratch isn't going to work. Complexity evolves. If we're going to build artificial constructs that think, we're going to do it by sowing the most primitive of artificial creatures into the most accelerated of generative artificial worlds and giving them virtual epochs in which to solve (and state) their problems themselves.  

3. Underlying both of these errors, I think, is one fundamental misconception, engendered by the words we use to describe the point of all this speculation and work, and maybe most encouraged to fester by the inescapable apparent simplicity of one unfortunate thought-experiment. It's easy to imagine talking to a computer. The genius of Turing's Test is that it requires less equipment than an E-meter audit and less training than teaching SAT-prep classes. It's even easier to understand in the IM era than it was when he posed it. If a computer can convince us it's a person, then it is thinking. Translated to what I suspect most people would think this means, and then inverted for logic, this basically says that "people" are whatever we can't tell aren't like ourselves. But this is Fake People, not Artificial Intelligence, and shouldn't be what we mean by "thinking", or by artificial intelligence. My cats apply the Turing Test to me several times a day. I always fail. The first machine to think will be the first one that comes up with its own idea of what thinking means. It won't be like us. It won't think like us, it may not have much to say to us, and it almost certainly won't care. It will be good at things it likes to do, not the stuff we want just because we want it.  

And therein, I think, is something closer to what I think we ought to mean by artificial intelligence: not the manipulation of ideas, however facile or reified, but the generation of them. Here's the Furia Test: the first true AI is the first machine to learn to spit out Rudolph's cud and tell the Turing judges to take their incessant idiotic questions and fuck off.  

But I said that that was only half of my experience. Humans have come up with a lot of good ideas while working on bad ones, and arguably most human progress takes place in the context of grandly evocative error. I'm not really interested in building a machine I can condescend to, and I bet a lot of the other people at the conference weren't there as part of that dream, either. Taking apart a horse teaches you things. Building bicycles teaches you things. Even the effort to teach Cyc about ThingsThatMakeFartingNoisesWhenYouAccidentallySitOnThemFn teaches you something.  

My part of this comes from a much, much simpler dream. I already know people who think. I don't need machines for that. True AI will have its own questions to devise and then answer. What I need is deeper and broader answers to human questions we already know, and new questions that matter to us. I see that the information we already have, jammed into computers that don't think and aren't likely to start thinking any time soon, is sufficient to answer several orders of magnitude more questions than our current question-answering tools facilitate. This isn't an existential problem, and it's our problem because it's so clearly our fault. Computers would be perfectly happy to synthesize and connect, but instead we've obtusely put them to work obscuring information from each other so that even the syntheses inherent in the character of the information become intractable. The machine-learning parts of the system I'm working on are tangibly useful, but in a sense mostly regrettable necessities, devised to undo the structural damage done by too-exclusively packaging small amounts of knowledge for unhelpful individual resale.  

The good news from AAAI, for me, is that there are incredibly interesting things going on in the subfields of knowledge representation and reasoning. I actually do have some academic background in deductive logic, and the project I'm working on is both deeply and shallowly involved with information structure, so maybe my grounding in this subarea is just a little firmer. More than that, though, I can understand why it matters. Some of the new information-alchemy equipment is really new good information-chemistry gear opportunistically relabeled. I understand, for example, that we need graph-structures in most of the places where we have heretofore had only trees, and that our tools for comprehending graph structures are way behind our tools for understanding tree structures, and our tools for understanding tree structures without chopping them down first were already none too good. I understand what each order of logic adds, if that's not all you're doing, and what the effort to encode each new level costs and potentially loses. I understand that we want to make closed-world decisions in an open world, and that we have to. I understand why Tim Berners-Lee wants URIs on everything and I understand that a huge part of how we're able to talk to each other about anything is that we are not required to unambiguously identify every element of what we are attempting to say. I understand that Zeno was only ever half right, and that he never had to actually ship anything.  

So I go back to work, where we aren't trying to build machines that think, and aren't waiting for anybody else to. Our bicycles aren't going to look or smell much like horses, but we're going to try our best to make them faster than walking. I am bemused to have fallen into the company of alchemists, but even at their most insularly foolish they're a lot more interesting to talk to than Sarbanes-Oxley compliance officers. I'd much rather worry about what OWL leaves out than have to explain to business-unit managers why writing "XML BPM" on a PowerPoint slide doesn't constitute an advanced-technology plan. Ultimately my complaint about AI is probably not so much that its premises are flawed as that the current particular flaws lead to wrong work that is too mundane in its wrongness. I understand that I am paid to be an applied philosopher, and I want to feel, after a week among people freer to linger in theory, that practice is pedaling flat-out just to keep possibility in sight. But if we're just out here with our new fancy bicycle prototypes, and our old blank maps, and no plausible rumors of buried gold or miracles, then fine. There are places to ride, and better things to see by looking up than down, and we'll see more of them if we aren't always stopping to dig new collapsing holes in the same empty sand.

Every once in a while someone asks me, with the sudden leer of a half-starved mid-food-chain predator thinking it's finally about to get a snack, whether I'm an agnostic or an atheist. Usually this comes right after I've said I'm an atheist, which kind of spoils the surprise of the prepared follow-up attack, which attempts to structurally equate theism and atheism as mortal assertions about the immortal, rendering atheism vaguely self-undermining. Thus, in theory, I'd be forced to concede that I'm "only" an agnostic, and presumably if the worst objection one may raise against religion is that "we don't know", then religious belief is a more reasonable response than it might be if it were allowable to just say "no".  

But it is allowable to just say no. In fact, theism and atheism are not structurally equivalent. Theism is the set of mortal assertions about the immortal. Atheism is a rejection of making mortal assertions about the immortal. Religion is not a real question, it's metaphor cowering beligerently as axiom, and thus it can neither require nor benefit from answers. I should be no more defined or labeled by my disbelief in gods than by my disbelief in elves. Myth is where we keep our old placeholders for the things we didn't used to know how to know. The good myths are the ones that are worth something as art after we stop inanely insisting that they're still, or were ever, science.
As an odd and delayed result of having once written about music for a long time, I got to be a judge for a Battle of the Bands on Monday night.

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